<?xml version="1.0" encoding="ISO-8859-1"?>
<!DOCTYPE response SYSTEM "http://xapi-test.covad.com/dtd/response.dtd" >
<response requestid="">
  <header>
    <sender>
      <key>
        <login>covad</login>
        <password>covad</password>
        <businessid/>
      </key>
      <personname>
        <first>xLink</first>
        <middle/>
        <last>Covad</last>
      </personname>
      <address>
        <street1>110 Rio Robles</street1>
        <street2></street2>
        <city>San Jose</city>
        <state>CA</state>
        <zip>95134</zip>
        <telephone>
          <npa>408</npa>
          <nxx>952</nxx>
          <lastfour>6400</lastfour>
        </telephone>
        <facsimile>408-952-7687</facsimile>
        <email>xlink-support@covad.com</email>
        <internet>http://xlink.covad.com</internet>
      </address>
    </sender>
    <recipient>
      <personname>
        <first></first>
        <middle></middle>
        <last></last>
      </personname>
      <address>
        <street1></street1>
        <street2></street2>
        <city></city>
        <state></state>
        <zip></zip>
        <facsimile></facsimile>
        <email></email>
        <internet></internet>
      </address>
    </recipient>
    <transactioncodelist>
      <transactioncode id="100">
        <phrase>OK</phrase>
        <message>Subrequest was *accepted*, see its contents to see if it was *successful*.</message>
      </transactioncode>
    </transactioncodelist>
  </header>
  <body>
    <subresponse id="ticketstatus-byttnumber" type="">
      <transactioncodelist>
        <transactioncode id="6000">
          <phrase>OK</phrase>
          <message>Ticket Status - OK</message>
        </transactioncode>
      </transactioncodelist>
      <ticketstatusresponse>
        <ticketstatusinformation>
          <ticketcontact>
            <personname>
              <first>xLink </first>
              <middle></middle>
              <last></last>
            </personname>
            <email>xlink-support@covad.com</email>
            <telephone>
              <npa>408</npa>
              <nxx>753</nxx>
              <lastfour>7558</lastfour>
            </telephone>
          </ticketcontact>
          <basicticketinfo>
            <ticketnumber>27093</ticketnumber>
            <ticketstatus>5</ticketstatus>
            <opendate>
              <datetime>
                <year>2006</year>
                <month>4</month>
                <date>10</date>
                <hour>11</hour>
                <minute>36</minute>
                <second>22</second>
                <timezone>-8</timezone>
              </datetime>
            </opendate>
            <lastupdate>
              <datetime>
                <year>2006</year>
                <month>4</month>
                <date>10</date>
                <hour>11</hour>
                <minute>36</minute>
                <second>22</second>
                <timezone>-8</timezone>
              </datetime>
            </lastupdate>
            <personname>
              <first>Ace</first>
              <middle/>
              <last>Rimmer Jr</last>
            </personname>
            <telephone>
              <npa>703</npa>
              <nxx>886</nxx>
              <lastfour>1500</lastfour>
            </telephone>
            <company_name>XLINK INC</company_name>
          </basicticketinfo>
          <extraticketinfo>
            <problemdescription>
Connection traffic on dslam shows up and down periods over the last 3 hours (test ticket)
          </problemdescription>
            <priority>P3</priority>
            <startdate>
              <datetime>
                <year>2006</year>
                <month>4</month>
                <date>10</date>
                <hour>11</hour>
                <minute>26</minute>
                <second>13</second>
                <timezone>-8</timezone>
              </datetime>
            </startdate>
            <reporteddate>
              <datetime>
                <year>2006</year>
                <month>4</month>
                <date>10</date>
                <hour>11</hour>
                <minute>36</minute>
                <second>22</second>
                <timezone>-8</timezone>
              </datetime>
            </reporteddate>
            <regionid>7</regionid>
            <covadcircuitnumber>100-365-760</covadcircuitnumber>
            <customerticketnumber>xlink-test</customerticketnumber>
            <assignedto>Further Troubleshooting</assignedto>
            <resolutioncode>0</resolutioncode>
            <resolution/>
          </extraticketinfo>
          <worklog>
            <workloginformation title="Backhaul installed">
              <datetime>
                <year>2006</year>
                <month>4</month>
                <date>10</date>
                <hour>11</hour>
                <minute>36</minute>
                <second>25</second>
                <timezone>-8</timezone>
              </datetime>
              <department>Tech Support</department>
              <message>Ticket created</message>
              <contact/>
              <email/>
            </workloginformation>
          </worklog>
        </ticketstatusinformation>
      </ticketstatusresponse>
    </subresponse>
  </body>
</response>

